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Onboarding

New Channel Onboarding

Your dedicated guest number — one number your guests can message on WhatsApp or call, managed for you by xHeron.

Updated Sep 2, 2026

How it works

We handle the entire setup. Here is what we put in place for you — there is nothing technical on your side.

  1. We provide your dedicated mobile numberA mobile phone number reserved exclusively for your properties. This becomes the number your guests message and call — printed in your check-in instructions, booking confirmations, and guest communication.
  2. We create your WhatsApp business profileGuests who message the number on WhatsApp see your name and your photo — a verified business profile that builds trust from the first message. We set it up, maintain it, and answer through it; your team never needs a WhatsApp account of its own.
  3. We connect phone calls to youWhen a guest calls the number, the call rings through to a phone you choose — your reception, office line, or mobile. Callers see the guest's number, so your phone works exactly as it does today.

What we need from you

Seven quick items — four take a minute, three are optional but make your profile look complete to guests.

  • RequiredDisplay nameThe name guests see on WhatsApp — usually your brand or property name.
  • RequiredProfile pictureYour logo or a photo. Square, at least 640 × 640 pixels.
  • RequiredBusiness categoryHow your business is described, e.g. “Hotel & Lodging”.
  • RequiredPhone for callsThe existing number where incoming guest calls should ring.
  • OptionalShort descriptionOne or two sentences about your business, shown on your profile.
  • OptionalAddress & websiteShown on your profile so guests can find and verify you.
  • OptionalContact emailA public email address for guests who prefer writing formally.

What happens next

Once we have your items, the setup typically completes within a few business days — most of that is WhatsApp reviewing and approving your business name, which happens in the background.

We will confirm as soon as your channel is live, send a test message together with you, and only then does the number go into guest communication. You stay in control of when it launches.